How to be a good listener

The portrait of a good listener contains skills that are formed over time, through an honest interaction with others, motivated by the desire to understand and help them.

What (not) to say when apologising

"I was wrong. I'm sorry"—these words can have a magical effect on a struggling relationship. But if we fail to show empathy, the apology will sound fake or hurt the offended person even more.

COVID-19: The new mirror in which we look at our parents

How can we encourage the elderly during this time? How can we help them understand that we don't want to lose them and that, although it's hard for them, we didn't abandon them. I have an elderly mother and, honestly, it would help me a lot. Can you write for me?

The need to learn to say no

Although we may not like everyone, we want everyone to like and accept us. We raise our eyebrows suspiciously if someone treats us with indifference or, worse, with hostility. We feel misunderstood and rejected. And the feeling of rejection is as intense as physical pain.

How to survive the loss of a child

“I knew her face better than my own. Still, I had to say goodbye. I had to walk away. That’s what you do when someone dies. Except this wasn’t just someone. It was Ana, my sweet girl.”

The saving emotional intelligence

“Many people feel out of touch with their feelings. Counselor offices and publishing houses have proliferated thanks to the need to help people to improve their communication skills, to restore their self-confidence and to help them relate to other people.” – Sir Ken Robinson, Out of Our Minds: Learning to be Creative

The Christian citizen

“If it is possible, as far as it depends on you, live at peace with everyone” (Romans 12:18).

How to build valid arguments

Arguments must be convincing and, in order to convince, they must be valid—the minimum requirement of persuasion.

Light and shadow in our world of words

“Words are, of course, the most powerful drug used by mankind.” (Rudyard Kipling)

How to encourage others

What if we weren't allowed to use more than 140 words a day? If we entered this game, among the useless words we would give up there would probably be words that convey encouragement too. The sad irony is that we use too few words of encouragement anyway, although the emotional and relational benefits are too important to neglect.

How to speak to be heard

“The problem with communication is the illusion that it has been accomplished.” (George Bernard Shaw)

Compromise and the right price

Compromise is always present in relationships. It may pull us down, but it can also be a good reconciliation exercise when there are differences that cannot be resolved in any other way.

The exclusive prayer: Who should we address when we pray?

The stakes are high when it comes to identifying the one to whom we should pray, and we can discover who by answering an apparently simple question: Can we expect prayers to be heard no matter who we address them to?

The wellness expert amateurs who sickened us

In Europe, few people know Gwyneth Paltrow as anything other than an American actress. In the United States, however, her "modern lifestyle" wellness brand called goop is growing her reputation—in a negative way.

Never enough likes

The American Economic Review recently published the results of the largest randomized study ever conducted to measure the impact on the quality of life that deactivation ones Facebook account might have.