Communication

Your friend, who is suffering from depression, needs you. What should you tell them in such moments, and what should you not? No matter how well-intended they are, your words can become emotional weapons, whether you like it or not.

American President Joe Biden was obviously upset with Meta when, in mid 2021, he accused it of “killing people” for its seeming tolerance of so much Covid-19 misinformation. He backed down a little by clarifying that he wasn’t blaming Facebook itself, but the “bad information” they allowed on the site. Other have argued we live in a post-truth world. 

After the authorities in different countries announced a relaxation of the restrictions, people started to impatiently waiting for that, maybe even with plans to recover last bits of a confiscated spring.

Although we may not like everyone, we want everyone to like and accept us. We raise our eyebrows suspiciously if someone treats us with indifference or, worse, with hostility. We feel misunderstood and rejected. And the feeling of rejection is as intense as physical pain.

Today, communication is becoming easier thanks to technology, which makes it faster and more accessible. Unfortunately, this does not necessarily mean that we know how to communicate effectively.

“I knew her face better than my own. Still, I had to say goodbye. I had to walk away. That’s what you do when someone dies. Except this wasn’t just someone. It was Ana, my sweet girl.”

"I was wrong. I'm sorry"—these words can have a magical effect on a struggling relationship. But if we fail to show empathy, the apology will sound fake or hurt the offended person even more.

Nobody likes to lose an argument. The feeling of being proven wrong is never a good one. At best, it might provide a slight dent to your ego or sense of self. At worst, it can be a thoroughly humiliating affair, or reveal that one of the foundations of your beliefs is invalid or misplaced. But no matter where it lands on the...

“Many people feel out of touch with their feelings. Counselor offices and publishing houses have proliferated thanks to the need to help people to improve their communication skills, to restore their self-confidence and to help them relate to other people.” – Sir Ken Robinson, Out of Our Minds: Learning to be Creative

The stakes are high when it comes to identifying the one to whom we should pray, and we can discover who by answering an apparently simple question: Can we expect prayers to be heard no matter who we address them to?

The portrait of a good listener contains skills that are formed over time, through an honest interaction with others, motivated by the desire to understand and help them.

Statistically, by now Josh should have been either in jail, living on the street, or dead. The long years in which he was abused and expelled from the families who took him in made him no longer trust anyone. But the love of adults who showed him that they cared was stronger than anything that pushed him toward self-destruction.

While the form and content of books may evolve, their essence and function will remain unchanged—“the book will remain what it is”. This is the view expressed by renowned literary figures Jean-Claude Carrière and Umberto Eco in their 2009 dialogue series titled This is Not the End of the Book.

What if we weren't allowed to use more than 140 words a day? If we entered this game, among the useless words we would give up there would probably be words that convey encouragement too. The sad irony is that we use too few words of encouragement anyway, although the emotional and relational benefits are too important to neglect.

The American Economic Review recently published the results of the largest randomized study ever conducted to measure the impact on the quality of life that deactivation ones Facebook account might have.